Shipping policy

Destinations:
We currently ship to Australia and New Zealand.

Shipping Rates:

Standard:
Within Australia: AUD $15.99
New Zealand: AUD $19.99
Enjoy free shipping on all orders over AUD $100.

Express:
Within Australia:  AUD$19.99
New Zealand: AUD $38.99

Estimated Shipping Time*:

Standard:
Australia - NSW: 2-4 business days
Australia - Other States: 3-6 business days
New Zealand: 4-7 business days

Express:
Australia - NSW: 1-2 business days
Australia - Other States: 1-3 business days
New Zealand: 2-4 business days 

*Please note, these delivery times are estimates only and they are not a guaranteed delivery timeframe. If you need something urgently, please contact us at hello@polerbareboutique.com and we will do our best to help.

Order Processing Time:

We strive to process all orders within 24 hours. During busy periods this time may increase. If you need your order processed urgently please email us so we can take extra care with your order.

Tracking Information:
Tracking information will be provided for all orders.

Shipping Delays:
In the event of shipping delays, we'll make every effort to inform you promptly. Should you encounter any issues, reach out to us, and we'll address them on a case-by-case basis.

Shipping Carriers:
We use Auspost for reliable and efficient shipping.

Out of Stock Items:
If an item is out of stock (as outlined on the product page), we'll promptly refund you for the unavailable item. We'll then reach out to discuss whether you'd like the remaining items sent or prefer a refund.

Return to Sender

Poler Bare Boutique accepts no responsibility for orders that have already been dispatched. The customer is responsible for any "Return to Sender" and redelivery costs. For these orders, no returns or refunds can be accepted.

This shipping policy is subject to change, so please check back for updates.

For returns, please refer to our Returns Policy for more information.

Thank you for choosing Poler Bare Boutique!